Welcome to CONNECTRADER. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, products, and services.
By using our website and services, you consent to the practices described in this Privacy Policy. Please read this document carefully to understand our views and practices regarding your personal data.
We may collect and process the following types of personal information to provide and improve our services:
Your name, email address, phone number, and postal address, which we collect when you communicate with us or use our services.
Data about how you interact with our website and services, including IP addresses, device information, browser type, and pages visited.
If you create an account with us, we collect and store information such as your username, password, and preferences.
We do not sell your personal information to third parties. However, we may share your data with trusted third parties in the following circumstances:
When you contact connectrader, LLC through our website chat widget, by telephone, or through another authorized channel, we may collect your name, telephone number, email address, the content of your messages, communication history, and records of your messaging preferences and consent. Consent records may include the date, time, method, and source of your opt-in or opt-out. We use this information to answer inquiries, arrange appointments, deliver requested services, maintain records, and honor communication choices.
We distinguish informational and transactional text messages from promotional and marketing text messages. Where we request consent through our website widget, informational messaging consent is presented separately from optional promotional messaging consent. We do not treat consent to one category as consent to the other. You can decline optional marketing messages without losing access to our products or services.
Message frequency varies, and message and data rates may apply. You may reply STOP to opt out of SMS communications or HELP for assistance. You can also request changes to your communication preferences by emailing sales@connectrader.com. Consent to receive automated or promotional messages is not a condition of purchasing services.
We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or messaging consent records with third parties or affiliates for their own marketing or promotional purposes. We may provide necessary information to service providers that help deliver messages or operate our communications systems, including our website chat and messaging provider, solely to provide services on our behalf, subject to appropriate confidentiality and data protection obligations. Such providers are not authorized to use SMS consent data for their own marketing. Information may also be disclosed if required by law.
We use reasonable administrative, technical, and organizational measures intended to protect personal data and consent records against unauthorized access, misuse, and disclosure. We retain such information only as long as reasonably necessary for the purposes described here, applicable business records, disputes, or legal and regulatory obligations, and then delete or de-identify it when appropriate. No online system can guarantee absolute security.
To request access, correction, or deletion of your personal information, or to ask about our messaging practices, contact sales@connectrader.com. Certain records may need to be kept for legal, compliance, or legitimate operational reasons.
If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please do not hesitate to reach out to our team.
We typically respond to inquiries within 24–48 hours.